|
Before Order
Quality is guarantee
Yes. We guarantee every item we sell in best condition. But we highly
recommend buyer add the insurance when purchasing, we do not respond for any
lost if insurance do not add (if delivery item is broken or lost). Once
buyer adds the insurance, buyer can return item for exchange for free if
item is broken or lost in delivery, but buyer needs to pay the return
shipping. And the insurance only cover the item during the delivery.
Always contact the factory first to verify that the given guarantee or
warranty after 30 days from the original order date. We do not responsible
for any shipping fee. handling fee or any fee from the third party.
Product specification may update from factory, buy we guarantee that item could provide same or better function.
What are my shipping options
we offers regular air mail post shipping
methods for free. (for some item upgrade to registered airmail and insurance
is compulsory) For larger or urgent orders, customers are welcome to
choose EMS Express for faster delivery of products for a nominal upgrade fee
to cover cost. For the EMS upgrade option and fee information you may
contact us directly.
We automatically upgrade larger orders to EMS Express or Parcel mail for
faster delivery, it depend on the order value, size, and weight.
For countries not served by EMS, DHL or Fedex will be used instead. In
general DHL and Fedex costs more than EMS so there may be additional
express shipment charges. In those scenarios you will be contacted by a
Customer Service agent about the charge.
How about tax
Because Order-Bulk.com sends products from Hong Kong (a free port), there
is no sales tax or duties imposed by the Hong Kong government. Customers do
not have to pay any sales tax or export duties when they purchase from
Order-Bulk.com .
Statistically, well less than 0.3% percentage of all Order-Bulk.com orders
have ever got opened by the Customs in customers countries. All retail
orders will be marked as gift when delivery. If the package is checked by
their countrys customs office when the item arrives in their country,
however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small,
Order-Bulk.com strongly encourages all customers to check with their local
Customs office for any potential import taxes, duties, and tariffs. In
addition, some products may require special licenses or permits to import
(such as high powered lasers). Order-Bulk.com is not responsible for
products being confiscated by the Customs in customers countries.
Do
you offer any shipping discount on multiple products purchased
we offers free shipping for regular air mail so you pay
nothing on shipping at all. We do not offer free registered air mail cost,
so it
may charge per item, EMS, Fedex, or any upgrades shipping. For larger orders
we may consider upgrade item to registered air mail or parcel for free.
Does
Order-Bulk.com handle International orders
Yes, we ship worldwide at no additional charge.
What do I need to checkout via PayPal and/or open a free PayPal account
There is no special license or requirements to send/receive money through
PayPal. Here is all you need to open a free account and pay via PayPal:
1. a valid email address, and 2. a valid credit card or bank account.
Why should I buy via PayPal
PayPal is an eBay owned company. The advantage of using PayPal, as a
customer, is that the merchant never gets to see any of your financial
information.
When you checkout on a merchants site directly, the merchant will receive
your billing address, credit card number, expiry date, CVV/CVV2 codes,
personal phone number, and other private information. This means regardless
of how secure the site is, somebody will eventually get their hands on your
personal and financial data.
When you checkout via PayPal, we only sees the shipping address you
specified in PayPal and optionally a telephone that you explicitly wish to
share with us.
you may contact PayPal for more detail, +1-888-221-1161 (US & Canada Toll
Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733
(International) +1-402-935-2050 (International)
These phone numbers are also found on the Internet. PayPal may change the
numbers without noticing us. For the latest phone numbers and other contact
methods, please visit
http://www.PayPal.com/.
Why is my credit card
payment failed
Payment with credit card may fail because of bank authorization and fraud
prevention systems. If you are having trouble making a payment via Credit
Card, you may contact your card issuing bank or PayPal directly.
Here are PayPals phone numbers:
+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll
Free) +1-402-935-7733 (International) +1-402-935-2050 (International)
How insurance work
For any broken or lost items during delivery, we offer free exchange item
and free reshipping cost (we will not charge any handling fee) once the
buyer added the insurance when purchasing. But buyer must return the
defective item (buyer pays for return shipping items) we dont offer any RMA.,On the other hand some items is compulsory upgrade shipping to registered air mail, (it depend on
the cost of item, destination, and shipping cost).
After Order
How long should I wait
Normally We will ship our product when your payment is confirmed within 2
business days, if your order is out of stock, in most case we can ship out
your order in next Friday. We do air mail which takes 7-14 business day to
deliver to most main city in the world (normally 5-8 days can be arrived) .
United Kingdom / United States / Australia: 7-14 working days
Canada: 7-21 working days
Brazil / South America: may take up to 3-6 weeks due to strict Custom
Inspection
Italy / France / Spain / Germany/ Eastern Europe: may take up to 3-6 weeks
due to strict Custom Inspection
We also offer express shipping for order more than $500 USD in total, but
buyer have to pay for the extra shipping cost. If the order is out of stock
for 25 business days, you could report a full refund. You can login to you
account to check the order history update anytime.
What information do you need for a Shipping Address
Please provide the name, address including street number and name, and
daytime phone number of the person receiving the shipment, if an apartment
or condo: Building, apartment, or suite number. If a business:
Company/department name, building or floor number. An e-mail address is
required that you will receive an E-mail confirmation from us.
Technical / usage questions
trouble getting the item to work? Since 99.9% of the products are neither
designed nor manufactured by Order-Bulk.com, the following methods may help answering
the questions you have:
1. Please double check if you have read the users guide (if any). Sometimes
a digital version of the users guide may be available on the Internet. if
you can not find the solution, feel free to contact us by create a ticket, we can forward your
question to manufacturer.
Can I add an item to my order
Yes, but you need to add it before your order is being shipped and the
order may be delayed by 1 or 2 days for adding the new items. To add an item
to your order after placing an order, please contact us by create a ticket and we will do
it for you.
Can I change my delivery address after I have placed my order
You can change your shipping address before your order processing enter
your PayPals e-mail address and your order ID. Address and recipients can
be changed when the order status is Accept, Pending and Waiting for Supplier.
When it is showing Processing, please contact us as soon as possible to
change your address. We will do our best to have your delivery details
changed. Note that in some circumstances the package may be already left our
warehouse before your request is processed and thus address cannot be
changed.
Non-Deliverable
shipments or Address Corrections
Due to the high costs of shipping, we reserve the right not to reimburse
shipping costs associated with non-deliverable shipments due to customer
error in address or availability. Address corrections for shipments
in-transit by customers request will be subject to any associated carrier
charges at time of request.
What is my order status? And how long will it take to process my order
Once an order request has been received by us, you will receive an
e-mails from us regarding the processing of your order.
You can obtain your order status directly at the Order-Bulk.com Account
order history with your order ID, (not the PayPals transaction ID).
Your order goes through several steps before reaching your door. Here are
those steps:
- Step 1 Order-Status (Accept)
(0 -1 business days): once order is made, item is get checking in our
warehouse.
- Step 2 Order-Status (Processing)
(1-2 days): Order waits to get packaged.
- Step 3 Order-Status (Shipped)
(0-1 day): Order is packaged and ready to ship within 1 business days to
carrier (e.g. Hong Kong Post, EMS, UPS etc).Order is enroute via EMS or
Hong Kong Post.
Total Estimated processing
time 2-3 business days, Please note that
deliver time still apply
- Order-Status (Pending echeck uncleared)
Once payment is cleared, (0-1 business days), go to next step, order is
hold when the echeck is not cleared.
- Order-Status (Cancel)
Order refunded, buyer requested cancelling the order and approved.
- Order-Status (Update)
New information is informed to buyer, buyer may need to reply.
- Order-Status (Waiting for Supplier)
The item is not in stock, replenishment will take ASAP
Package not received 14 business days after shipment (Air Mail)
Customs clearance and postal issue may delay the deliver, we
do not responsible for any delay from third party .
Generally takes 7 to 14 business days for air mail delivery for most
countries (including the US).
United Kingdom / United States / Australia: 7-14 working days
Canada: 7-21 working days
Brazil / South America: may take up to 3-6 weeks due to strict Custom
Inspection
Italy / France / Spain / Germany/ Eastern Europe: may take up to 3-6 weeks
due to strict Custom Inspection
Please note that processing and packaging time still apply,
During public holiday and peak season delivery time may much longer. and the public holiday schedule is base one Hong Kong GOV and China GOV.
If you never receive the item and assume to be lost, please contact us for investigation by the post
office. Normally, the investigation would take up to 2 months to trace the item. Once the item is confirmed to be returning or lost, we can arrange reshipment or refund.
Can I return item
If you are not completely satisfied with your purchase, simply contact us by create a ticket and return it to us within 7 days. (Buyer pays for return shipping Items
must be in "new" condition) The returned item would be checked for its
condition once we received. We can offer exchange order, or money refund if
problem found in the item. However, we will charge 30% handling fee. Please
kindly contact us if you have any questions. Always contact the factory
first to verify that the given guarantee or warranty after 30 days from the
original order date. We do not responsible for any shipping fee. handling
fee or any fee from the third party.
Return for exchange
Order-Bulk.com gadgets, especially electronics and accessories, are
produced by manufacturers all over the place. While we strive to provide you
with quality gadgets at a bargain, a product might not perform as expected
by the time its delivered. In such cases, you may ask for a replacement,
and on return of the product, you will be shipped a replacement.
Defective products are exchanged within 30 days of delivery. Contact us
at contact us and we may require you upload a
picture or video file clearly showing the defect of the product and we will
give you a response within 72 hours (Monday to Friday, excluding public
holidays).
We recommend customers to keep the original packaging of the order until
the items are found to be in good condition. Our customer care staffs may
request that you send a picture of the original packaging to research on and
help you resolve any product or order related questions.
After 30 days from delivery the return shipping costs (both ways) will be
the sole responsibility of the customer. We will still try to exchange your
defective products for a brand new one where possible.
Do your reimburse shipping charges on returns
We do not pay you freight charges on returns. We cannot accept any
parcels freight collect or COD. We reserve the right not to reimburse
handling fees, packing fees, and shipping fees of retail outlets above
published shipping rates on order that have been approved for freight
reimbursement.
How long can I receive your
refund
We do full refund of any item which is out of stock. Refunds are
processed within 1-5 business days after you received our confirmation on
the cancellation, and the PayPal refund can be seen in your PayPal account
right away once it is processed. Once processed, you will receive a
confirmation e-mail from PayPal. You may also call PayPal to verify your
refund. Their USA toll free phone number is 1-888-221-1161.We do not respond
for and charge from third party (eg. PayPal, bank )
Order cancellation
To request cancellation, you will be charged 15% of the payment for order
canceled before shipment.
For order canceled after shipment, you will be charged the shipping cost
plus extra 30% of the payment as administration fee
click here for cancel order.
When will a replacement be sent
Replacements are treated the same way as that of new orders -- they
typically arrive in 10 to 13 days. If a product needs to be returned for
replacement, the replacement is sent after receiving the returned item, and we recommend item return by first class air mail.
If I do not receive my order ID, or confirmation email what should I do
We send confirmation email to your account registered email address once
you return to our site, and see the word "Your Order Has Been Processed!", In
rare circumstances, a technical bug confirmed by PayPal can get in the way.
If you do not receive any information at all, and your order does not
appear in your account, but your order will still process and we will add
your order detail to your account history within 1 business days.
How are warranties handled
Repairs on defective merchandise are handled by the manufacturers and not
by Order-Bulk.com, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the
carrier. Keep all shipping materials and contact us immediately.
|
